SHIPPING & RETURNS

SHIPPING POLICY

We strive to deliver products purchased from Oxy99 in excellent condition and in the fastest time possible. The minimum lead time for getting a package ready will be 24 hours. The maximum lead-time for a dispatch of goods will remain 72 hours or the order will be cancelled upon request, without any additional charges or deductions.

Products will be delivered with a minimum time of 4 days and a maximum time of 10 days from the time of order confirmation.

1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

2. If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on Oxy99's Returns Policy. For accounts whose return behavior violates our fair usage policy, a delivery charge will be levied on all orders, irrespective of order value.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

RETURN & EXCHANGE POLICY

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Oxy99 credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will return the amount into the refund mode selected at the time of initiating the return request. The refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a refund and purchase the new item
separately.

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

2. Under Exchange Policy, we can process exchange only if size mismatch or there are any technical fault in the product. Exchange are allowed only if your address is serviceable for an exchange by our Logistics team.

3. Oxy99 will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, QuarantineGear® would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

4. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

5. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.